The following terms and conditions are listed by AL-AJAM to eradicate any misunderstanding between the company and customer during and post purchase of item(s).

Product and Service description

AL-AJAM aims to maintain the top quality of the products. We take Customer’s satisfaction seriously. Our strong work ethics and principles ensures customers are provided with the best quality of products in the most affordable prices. Al-Ajam has taken every necessary step to certify that prices of our products mentioned on this website along with the product description are accurate. However, while placing an order for any product or service through the website, please read the following:

  • Any order placed with incomplete or no description of the product or services presented for sale on the website will not be accepted.
  • An estimated detail of the product is given on the website which includes dimension and weight.
  • Product and its packaging may vary from the display on the website.
  •  Despite of AL-AJAM’s best efforts, Product’s colors may vary from the actual product color due to the limitation of monitors/LCDs to represent the actual colors. Every monitor/LCD shows a different range of colors.
  • All articles are subject to availability. AL-AJAM, however, will inform you of the unavailability of any article or service you have ordered due to any reason. An alternative of the service(s) or product(s) of high or equivalent quality and worth may be offered to you.

Acceptance of order

  • Kindly, note that once you complete placing an order online and finish the checkout process it does not represent our acceptance of your order. Our acceptance of your order will be confirmed only when we dispatch the product(s).
  • Orders will not accepted in case of incomplete addresses or other required details.
  • AL-AJAM is entitled to the ownership of all the products and items until we have received a complete payment

Shipping Particulars

  • Products will only be delivered to home and Office addresses given by the customer at the time of placing order.
  • Order will not be accepted for addresses of PO boxes.
  • AL-AJAM reserves the right to take back the order if nobody is present to sign the receipt on the address
  • AL-AJAM do their utmost to deliver the order in one go but we have the right to split the delivery of your order. In case your order is delivered in sections we will notify you via phone or email provided by you at the time of order placing. Customer will not be additionally charged in above stated event.

Delivery Time

  • AL-AJAM has the Delivery time of 3 to 7 working days
  • If an order is placed on the day before a PUBLIC HOLIDAY, AL-AJAM will not act upon its process of dispatch until the next working day.
  • In case of provision of incomplete or inaccurate address or other relevant information by the customer at the time of order placement the delivery time will vary.

Order Tracking

  • the status of the order can be tracked online by the customer through our website
  • Customers can also call on UAN: 03-111-660-660 to track their order.

Cash On Delivery (COD) Method

  • For orders lower than PKR 1500, delivery charges of PKR 150 will be charged.
  • Free Delivery on orders equivalent or above the amount of PKR 1500
  • AL-AJAM has the right to change the policy at any time or for special orders as per their preference

Return, Exchange or Refund Policy

If a product is returned to us in an inaccurate or unsatisfactory condition, we reserve the right to return it to you.

Customer can return or exchange if;

  • The product is damaged, strained, defected or incomplete upon delivery to the customer.
  • In case the product isn’t complete, both items of a pair must be returned.
  • The article was ordered other than the seasonal sale or discount offers.
  • The product delivered doesn’t match the product ordered.
  • The minimum time for processing return or exchange is 3 to 10 days.

Products which are customized according to the preference and measurements of the customer CANNOT be refunded or exchanged. However, if you received an inaccurate measurement you can send us pictorial evidence of the error in alterations and we will try to fix the problem.

Exchanges and refunds during sale or on discounted product is ONLY applicable if the product delivered does not match the product you have ordered

For exchange & return email us at info@al-ajam.com or call us at our UAN: 0331 41 71 471.

Note: Costumer will have to pay shipping charges in case of return or exchange.

AL-AJAM will accept if

  • The products are unwashed, unworn and without any defects.
  • The product is in its original condition.
  • The product must include the original tags, user manual, freebies and accessories etc.
  • Costumer must send a pictorial evidence, If found any variation (size, color or damaged) upon opening the package.
  • In case of a REFUND, if claim justified, the purchase price will be refunded within 10 days.
  • Only the product price will be refunded , the delivery charges are non-refundable  

User Agreement

This User Agreement is considered effective upon your use of the Website which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access or use this Website Note: The Website reserves the right to change, modify, add or remove portions from any of these Terms and Conditions at any time without any notification.